Terms & Conditions
We try to do everything we can to leave you pleased with your experience. Below is a legal guideline but we can be more flexible.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these then please contact us at [email protected] before placing an order.
These Terms and Conditions and your use of our website are governed by UK law and you agree to submit to the non-exclusive jurisdiction of the UK court. This does not affect your statutory rights.
This website and our Terms and Conditions have been made for use within the United Kingdom and under the UK law. We will take into account requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under the local law are not offered to you.
A contract between the customer and Hanson the clothes people for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers’ credit/debit card/ PayPal account will be charged for the value of the goods dispatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery and charges.
YOUR RIGHT TO CANCEL
You may cancel your order (once accepted by us) for any reason up to dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely pleased with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Our underwear and swimwear products are not eligible for returns or exchanges unless faulty, due to health and hygiene reasons.
Pre Christmas we are flexible regarding returns and exchanges. It’s obvious if an item has been just ‘tried on’ or if it’s been worn many times! if just tried on, we’ll accept returns for up to 2 weeks after Christmas for any item bought from 1st December, so you can order with freedom. (dependent on stock)
We do not charge to send out your replacements within the UK. International customers will be required to pay shipping.
The returns address is:
55 Windsor road
Please ensure your name, address and requirements are included.
REFUNDS & PROMOTIONS (if applicable)
Returning an item may affect a promotion that you were taking advantage of. For example; if you used our ‘buy three items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.
PAYMENT AND TAXES
We accept online payment in a secure environment by credit/debit card and PayPal. We currently accept Visa, MasterCard, Delta and Switch. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
OUR GUARANTEE TO YOU
We endeavour to display through the website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will email you to let you know when the item will be back in stock. The stock status of your order will be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Stock permitting, all orders placed on the website are usually dispatched to arrive with UK customers within 3-5 working days. In the event that an item is temporarily out of stock, we will notify you of the
delay and dispatch it as soon as it arrives.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
DISCLAIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law and save as provided above, neither Hanson the clothes people nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Hanson the clothes people or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
“The limitations of liability in these conditions shall apply equally for the benefit of Hanson The Clothes People and any other associated company of Hanson the Clothes People as if references to Hanson the clothes people included references to each such associated company.”
While Hanson the Clothes People uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Hanson the clothes people will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Hanson the clothes people takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Hanson the clothes people will not be responsible nor liable for your use of any other websites which you may access via links within this website. Hanson the clothes people does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Hanson the clothes people. The entire liability of Hanson the clothes people under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Hanson the clothes people will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Hanson the clothes people may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Hanson the clothes people.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of Hanson the clothes people or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Hanson the clothes people. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.