Returns Policy

Please allow between 3 -5 working days for your order to arrive. If more than 5 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.

As of the delivery date of your item(s), we will offer a refund if the item(s) is returned to us within 14 days.

All returned items are to be sent to our Neath store
Hanson The Clothes People
55 Windsor Road
SA11 1NG

To be eligible for a return, your item must be unused / unworn and in the same condition that you received it.  It must also be in the original packaging, with original tags still attached.

We will not accept returns for goods that have been altered.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged or if you ordered the wrong size, If you need to exchange it for the same item, send us an email at [email protected] and we will organise collection of your goods.